General Questions
How much does shipping cost?
Standard Shipping is Free for all UK Domestic orders, we also offer 1st Class and Next Day delivery options. International Shipping Rates can vary based on your location and package weight
When will my order arrive?
Approximately 2-3 days for Standard Delivery to UK customers. We also offer 1st Class, Next Day and Same Day (by request). Europe 5-7 days, Rest of World 5-14 days
Where do we ship?
What is your exchange and refund policy?
We will honour an exchange or return within 30 days of purchase, so long as the item is an unused and perfectly re-saleable condition. Please refer to our Returns page for further details
Which forms of payment do you accept?
We accept all major credit and debits cards, including Visa Credit, Visa Debit, Mastercard, Paypal and American Express
Do you have a Contact Number?
Our Office hours are Monday-Friday, 9am to 5pm, excluding weekends and bank holidays. Our contact number is 01234 314046
Where are you based?
We are based in Bedfordshire, England, United Kingdom
How long before my order is dispatched?
We dispatch all orders within 2 working days and in most cases within 1 day. 1st Class and Next day deliveries will be sent out on the same day if ordered before 11am
General Questions regarding our Mermaid Tails
Are the Mermaid Tails suitable for Swimming and/or Cosplay?
Yes, our Mermaid tails are made from swimwear fabric and designed for use in water. However, can also be used at home for play. In both cases, care should be taken to ensure that the tail is not damaged through fabric rubbing on rough surfaces or hot waters, to be used in lukewarm waters to ensure colourfast properties. Failure to follow this is considered normal wear and tear, and not included in our money back guarantee
I'm unsure of which size to buy?
Please refer to the Size Chart, located in each of the Product pages or in the Footer
What are the Care instructions for a Mermaid Tail?
We will include the Care instructions with your purchase. Note that the Mermaid Tails are hand wash only. Care and respect of the tail is essential - Damage caused by rubbing against rough surfaces or walking are considered natural effects and not covered in the 30 day Warranty
Why is the Mermaid Tail open at the bottom?
This is to allow the Monofin to be inserted for Swimming and removed afterwards. Additionally, so the Monofin is accessible at all times for safety reasons
